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Privacy Policy

DATA PROTECTION BASIC INFORMATION

Controller:

The data controller for your information is: GRUPO FEDOLA, S.L. – B38573192
EDIFICIO OLYMPO, CANDELARIA, 28, 1st FLOOR – 38002 – Santa Cruz de Tenerife
Telephone: 922151499
Website: gfhoteles.com/ https://emocionatetours.com/es/
Email: protecciondedatos@grupofedola.com

Final:

The identifying and contact information provided in this form will be used to provide commercial information by GRUPO FEDOLA, S.L. for sending commercial information related to hotel entities within the GROUP (Costa Adeje Gran Hotel, S.L., Explotaciones Santonel, S.L., Isabel Family Hotel, S.L.U.; Felahotel, S.L.U; Noelia Playa, S.L.U; Camulse S.L.U.)
By accepting, you will also receive information about the entity NOELIA PLAYA, S.L.U. Specifically, you will receive offers, promotions, and/or discounts that may be of interest in relation to your new activity EMOCIONATE about Travel Agencies.
Information about the entity CAMULSE, S.L.U will also be accepted regarding its SPA activity.
The data will not be used for any purpose other than that stated in this document and will be retained as long as the consent given is valid, and once revoked, for the periods established by law. Likewise, you can request the revocation of your authorization through the established channels. Also, this revocation will not affect the processing carried out while it was valid.

Legitimacy:

GRUPO FEDOLA, S.L. is legitimized for the processing of your data under article 6.1.a) of the GDPR ”the data subject has given consent to the processing of his or her personal data for one or more specific purposes.”; By signing this form, you give your consent for the sending of commercial messages.

Recipients:

Your data will not be disclosed to third parties, except to bodies established by law.

Rights:

You may exercise your rights of access, rectification, erasure, and opposition, portability, restriction, and not to be subject to automated decisions, as well as withdraw the consent give at the above address.
You also have the right to lodge a complaint with the Control Authority (Spanish Data Protection Agency www.aepd.es)

Additional Information:

You can consult additional and detailed information about data protection at our facilities or by requesting a copy at protecciondedatos@grupofedola.com

2. What is your personal data used for?

At WWW.GFHOTELES.COM, when the user accepts our privacy policy they authorise us to use and process the personal data provided for the following purposes:

To send information and provide the service you request through the various forms available on our website.
To provide information about the offers, products and services requested.
Occasionally, GF HOTELES may use your personal information to send notifications by e-mail. These notifications will be made to inform about the changes in our services or products or in our legal conditions.
To process your online purchases through our platform.
To manage your comments on our blog.
To send you our newsletter when you subscribe with our special offers, activities and promotions from GF HOTELES and the sector that may be of interest to you.
To send you commercial communications from GF HOTELES and the sector that may be of interest to you by conventional or electronic means when you tick the box confirming you would like to receive such information.
WWW.GFHOTELES.COM also collects information from users of the website not provided directly by them through cookies and data storage and recovery mechanisms. The data collected through cookies and other mechanisms will be used for statistical studies and profile analysis in order to provide a better service through our website, for which the GOOGLE ANALYTICS application, which is a Google tool, will be used to help the owners of websites to analyse how their visitors interact with their properties. You can get further information about its privacy policy at https://www.google.es/intl/es_ALL/analytics/learn/privacy.html

The tool we use for our advertising and commercial research is GOOGLE ADWORDS. You can get further information about the privacy policy at https://policies.google.com/privacy?hl=es.

Google, including all its tools, complies with the EU-US Privacy Shield Framework, in accordance with the provisions of the United States Department of Commerce regarding the collection, use and storage of personal information of member countries of the European Union.

WWW.GFHOTELES.COM will try at all times to establish adequate mechanisms to obtain the consent of the User for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing them of the existence of cookies and that if you continue browsing our website, you consent to the installation of cookies. The acceptance of the installation of the cookies implies the acceptance of the storage of the IP address in the records of WWW.GFHOTELES.COM, together with the date of acceptance, for a period of one year, in order to prove consent. For more information, check our “Cookies Policy” section.

3. What is the legal basis for processing your data?

The legal basis for GF HOTELES processing your data is the following:

In the execution of a pre-contract/contract to send you the information and provide the requested service, for the management of your online purchases and to register you as a registered user, not being possible otherwise.
In the consent by the user for the sending of the newsletter and commercial communications on special offers, activities and promotions from GF HOTELES and the sector that may be of interest and the management of our blog. The user can withdraw their consent at any time.
4. How long do we store your data for?

The data to send you information or provide the service you request through the various forms available on our website, to manage your online purchases through our platform, and your registration as a user will be stored for as long as the contractual relationship is considered valid, and until expiry of the statutory period of limitation.
The information processed when sending the newsletter, commercial communications on special offers, activities and promotions from GF HOTELES and the sector that may be of interest to you, management of the blog will be stored unless the user withdraws consent.
The IP address obtained through the cookies will be stored for one year, in order to prove the user’s consent.
Regarding the storage period of cookies, you can obtain more information on our website in the “Cookies policy” section.

5. What kind of data do we process from our users?

GF HOTELES processes the following categories of data:

a) Data of the users that fill any of the available forms: The personal data that GF HOTELES requests includes the following:

Identification data: name and surnames, phone number, address and e-mail.
Data related to the request.
b) Data of the users who subscribe to the newsletter/would like to receive commercial communications and information:
Identification data: Name and surname, e-mail.

c) Data of users who register on our platform:
Identification data: Name and surname, address and e-mail, phone number, billing address.

d) Data of the users who make a purchase:

Identification data: Form of address, name, surname, address and e-mail, phone number, billing address.
Transaction data: Products purchased and method of payment.
e) Data of users who browse our website: Data provided by cookies and by Google Analytics.
f) Data from users who post comments on our blog.

Only those over 16 years old can provide data through our website. If you are under this age you must have consent to use your data from your parent or legal guardian.
The user guarantees the authenticity and relevance of all data submitted to GF HOTELES and declares that they are over 16 years of age, and they will be solely responsible for any false or inaccurate statements that they make.
The personal data processed by GF HOTELES can be mandatory or voluntary.
Voluntary information is that which the user is not obliged to provide to contact us.
The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, the refusal to supply them will make it impossible to provide the service or meet your request.
In the event that you provide us with data from third parties, you must have their consent and agree to transfer the information that we provide you in this clause, exempting GF HOTELES from any type of obligation. However, GF HOTELES may carry out verifications to confirm that the third party has been informed, adopting the measures of diligence established in the data protection regulations.

6. To which recipients will your data be communicated?

No data will be transferred to third parties, except for under legal obligation, to Group companies or unless it is necessary to meet your request.

7. What rights do I have and how can I exercise them?

The user can exercise the following rights before GF HOTELS:
a) Access their personal data.
b) Correct it when they are inaccurate or incomplete.
c) Request the deletion or cancellation of data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
d) Object to processing.
e) Request the restriction of the processing of their data when any of the conditions provided in the regulations are met.
f) Request the portability of their data in the cases provided in the regulations.
g) Prevent being subject to automated decisions.
h) Withdraw consent.

In order for the user to exercise their rights, they must send a letter indicating the right they wish to exercise and accompany it with a document accrediting their identity and address or e-mail for notification purposes. This request can be made, either by post to: GF HOTELES Edificio Olympo, Candelaria, 28, 1ª Planta, 38002 – Santa Cruz De Tenerife, or by e-mail to: info@gfhoteles.com.
GF HOTELES must answer the request for the exercise of rights within one month of receiving the request. This period may be extended for another two months if necessary, taking into account the complexity and the number of applications. We will inform you of any extension within one month of receiving the request stating the reasons for the delay.
Likewise, the interested parties have the right to file a complaint before the competent Control Authority (Spanish Data Protection Agency) if they consider that GF HOTELES has violated the rights that data protection regulations recognise at www.aepd.es.

8. Is my data safe?

GF HOTELES has a current contract with the company Hosting thinkin.es, which is a Canary Island company based in Las Charifas and has the appropriate technical and security means. Likewise, it has a contract with GF-TIC for the assistance and integral computer and server maintenance, the Canary Island company belonging to the Fedola Group and that has all the technical and organisational security measures.
GF HOTELES guarantees the adoption of appropriate measures to ensure the confidential handling of your data, taking into account the reserved nature thereof.
GF HOTELES undertakes to maintain data secret, processing it with the utmost reserve, and declares to have implemented the security policies in its information system corresponding to the type of data processed in accordance with the provisions of REGULATION (EU) 2016/679 OF THE PARLIAMENT EUROPE AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of such data (GDPR).
All the data provided through our platform is handled using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

9. Do you need an account and/or password?

The user can register on our website, for which the creation of an account is essential. It is the responsibility of the user to maintain the confidentiality of the account information, including the password, as well as each and every one of the activities that take place therein.
The user is obliged to inform GF HOTELES immediately in case of an illegitimate use of their account or password, or if any security-related problem occurs, by sending an email to info@gfhoteles.com

10. Links to other websites

If you choose to leave our website through links to other websites not belonging to our entity, GF HOTELES will not be responsible for the privacy policies of these websites or the cookies they may store on the user’s computer.